![]() Please be advised that in order to download or update a Gameloft game, you need to be connected to Wi-Fi (not 3G/4G) and have twice as much available internal storage as the size of the game (e.g.However, there are dedicated tools that can help you keep your computer up and running without damaging anything along the way, and Glary Utilities Pro is one such tool.Įveryone knows that our PC running smoothly is very important. if the game's size is 2 GB, you will need at least 4 GB free). This extra storage won't be used after the game is installed or updated, but it is necessary for proper download and performance. If you have any issues installing or updating the game, please remove unused applications, photos and videos in order to free up more memory. ![]() After that, follow the troubleshooting steps below: 1) Cancel and restart the download 2) Restart your device, then try downloading the app again 3) Confirm that you are connected to a strong Wi-Fi signal 4) Make sure that firewalls aren't blocking access to ports required for Google Play (TCP and UDP 5228) 5) Make sure you've cleared the cache and data of both the Google Play Store app and the download manager. Here's how: 1) Visit Settings > Apps on your device 2) View all apps 3) Select the Google Play Store app, and then tap "Clear data" and "Clear cache" 4) Then, select Download Manager and tap "Clear data" and "Clear cache". If this doesn't solve the problem, please try deleting the game from the device and re-downloading it. ![]() You will be able to recover your progress by logging into the same Facebook/Google+ account as before. ![]() In addition, there are cases where the game prompts you to update, but Google Play Store says the game is up to date. ![]()
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